Sweet Cocoon Alphabet Puzzle
2+ Years
THE PLAYFAIRE PROMISE
A better way to shop for little ones.
We believe childhood deserves more than the ordinary. That’s why we offer thoughtfully made toys, beautifully crafted furniture, and a service that puts families first.
Every order comes with our 90-day PlayFaire Promise. If something isn’t right, we’ll make it right — with a return, exchange, or real support that helps.
Peace of mind, as it should be.
What Families Love About Us What Families Love About Us
LOVED BY PARENTS, BUILT FOR PLAY
For playtime, bedtime, and every little milestone in between.
Questions? We’ve Got You.
Everything parents usually ask — from delivery times to returns and gifting.
Can’t find what you’re looking for? You’ll find all our contact details on the Contact Us page, or feel free to message us via live chat.
When will my order arrive?
We dispatch every weekday from our UK warehouse.
Orders placed before 2pm are usually dispatched the same day and arrive within 1–2 business days via express delivery. This service is free on orders over £50.
Oliver Furniture orders are shipped within 2–4 weeks of purchase, with full tracking provided once dispatched. If you've selected Delivery & Assembly, we'll be in touch within 2 working days to arrange a convenient installation date.
Banwood items typically arrive within 4–6 business days.
You’ll receive tracking details as soon as your order is on its way.
Do you offer next-day delivery?
Yes — we offer Priority Next Day Delivery.
Simply select this option at checkout before 2pm, Monday to Friday, and your order will be dispatched the same day.
Please note: orders placed on Fridays may arrive the following Monday, as Saturday delivery is not guaranteed.
Can I send an order directly as a gift?
Yes — we never include prices in the parcel. All items are neatly boxed and ready to give.
Do you offer gift wrapping?
Not yet — but our parcels are clean, secure, and beautifully presented.
Can I return a gift?
Yes — we offer 90-day no-fuss returns, even on gifted items. Just get in touch.
Find Contact Details here
Can I change my order after placing it?
Yes — you’ll have a 30-minute window after placing your order to make changes directly via the confirmation page. You can swap items, adjust quantities, or update details before your order is prepared for dispatch.
If your order has already been delivered, no problem — we’re happy to help arrange a return or exchange.
