Privacy policy

PlayFaire Limited
Last updated: 3rd July 2025

At PlayFaire, we’re committed to protecting the privacy of our customers and visitors. This policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with us. By using our site, you agree to the practices outlined below.

📌 Who We Are

This website is operated by PlayFaire Limited, a company registered in the UK. Throughout this policy, "we", "us", and "our" refer to PlayFaire.

If you have any questions about this policy, please get in touch:
📧 hello@playfaire.co.uk

🧸 What We Collect

We may collect the following personal data from you:

  • Contact details: Name, email address, delivery address, phone number

  • Order details: Product selections, order history

  • Account details: Login credentials, if you create an account

  • Payment details: Processed securely via our trusted third-party providers (we never store your card information)

  • Marketing preferences: Newsletter opt-ins, product interest

  • Technical data: IP address, browser type, device type, referral paths, and how you interact with our website

🍪 Cookies & Tracking

Like most websites, we use cookies to enhance your experience and analyse site usage. These help:

  • Remember your preferences

  • Track site performance

  • Power our analytics tools

  • Personalise content and ads (only if you’ve opted in)

You can manage cookie settings through your browser at any time. Disabling cookies may affect how the site functions.

🎯 How We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Tailor our site and emails to your interests

  • Improve our product range and online experience

  • Contact you with news, promotions, or updates (only if you've opted in)

  • Comply with legal or regulatory obligations

🔐 How We Protect Your Data

We take data protection seriously. Your personal information is stored securely using industry-standard safeguards. All sensitive information (like payment details) is encrypted and processed through secure payment gateways.

Despite best efforts, no online platform is entirely immune to risks. However, we continually review and enhance our security procedures.

📦 Sharing Your Information

We never sell your data.

We may share it with trusted third-party partners who help us operate our business — including:

  • Couriers and fulfilment partners

  • Payment processors

  • Email service providers

  • Analytics platforms

Each partner is contractually bound to handle your data securely and in accordance with the UK GDPR.

🚫 Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect personal data from children. If we discover we’ve collected data from someone under 13, we’ll delete it promptly.

🔁 Your Rights

Under the UK GDPR, you have the right to:

  • Access the data we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Withdraw consent to marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at hello@playfaire.co.uk.

🔄 Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. When we do, we’ll update the “last updated” date at the top of this page. We encourage you to review this policy regularly.

📬 Contact Us

Got a question or concern about your data or this policy? We’re here to help.
📩 hello@playfaire.co.uk

Because play should be joyful — and private.
From all of us at PlayFaire 🧸