Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Order & Shipping

Can I track my order?

Yes, absolutely! Once your item has been dispatched, you will receive tracking information via email. This will allow you to monitor the journey of your PlayFaire treasures right up to your doorstep.

Do you offer International Shipping?

No. Currently PlayFaire services UK shoppers only.

How long will it take for my order to arrive?

For orders placed before 2 pm, we offer next-day delivery. For all other orders made Monday to Friday, we aim to deliver within 1-2 days. We understand how eager you are to receive your PlayFaire treasures, and we always do our best to ensure they reach you promptly.

What are the shipping costs?

£4.99 for standard shipping (1-2 Business Days)
£6.99 for VIP Next Day Priority Shipping (Next Day for orders placed before 2pm Mon-Fri)

Can I edit or cancel my order after it's been placed?

We understand that sometimes you may need to make changes to your order. If you need to edit or cancel an order, please contact us immediately. While we'll do our best to accommodate your request, please note that once an order has been dispatched, we can't make changes or cancel it. In such cases, you can always return the product based on our returns policy.

Payments & Promotions

Do you offer a first order discount?

Yes, indeed! New customers are warmly welcomed to PlayFaire with a 10% discount on their initial order. Simply subscribe to our newsletter, and aside from your exclusive discount, you'll enjoy early access to sales, glimpses of our newest additions, special promotions, and curated delights we're certain you'll love. Embark on your PlayFaire journey by subscribing here: https://www.playfaire.com/newsletter.

What payment methods do you accept?

At PlayFaire, we accept a variety of payment methods for your convenience. This includes major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer Clear Pay for those customers that wish to spread the cost over 3 months. Our goal is to provide you with seamless and secure options to complete your purchase.

Is it safe to enter my credit card details on your website?

Your security and privacy are of paramount importance to us. PlayFaire's website employs state-of-the-art encryption and security measures to ensure that all your personal and payment information is protected. You can shop with confidence, knowing your data is securely handled.

How do I apply a promo code to my order?

To apply a promo code, simply add your desired items to the cart. When you're ready to checkout, you'll find an option to enter your promo code. Input the code, and the discount will be applied to your total. If you face any issues, our customer service team is just a click away to assist you.

Can I use more than one promo code on a single order?

Our promotional offers are typically limited to one code per order. However, it's always worth checking the specific terms and conditions of each promo code, as there might be occasional exceptions.

How often do you run promotions or sales?

At PlayFaire, we love to treat our community! While we uphold the value and craftsmanship of our products, we also run seasonal promotions, holiday sales, and special event discounts throughout the year. To stay updated on our latest offers, we recommend subscribing to our newsletter or following us on our social media channels. Sign-up to keep in the loop: https://playfaire.co.uk/pages/newsletter

Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the returns policy?

At PlayFaire, customer satisfaction is our utmost priority. If for any reason you're not delighted with your purchase for free, you can return it within 90 days of receiving the item, provided it's unused and in its original packaging. Exchanges are subject to product availability. If the product you want is out of stock, we'll offer a refund or store credit, whichever you prefer. Please refer to our returns policy for further information.

How do I return an item?

Returning a product with PlayFaire is a breeze. To return an item, you have two easy options:

  1. Email Us: Simply send an email to our customer care team at customercare@playfaire.co.uk with your order number and details of the item you'd like to return. Our team will guide you through the process.
  2. Online via Your Account: Log into your account, locate your order, and click the 'Return Item' button. Follow the on-screen instructions, and we'll take it from there.

If you need any assistance, don’t hesitate to reach out. We’re here to help!

I received a damaged/incorrect product. What should I do?

We apologize for the inconvenience. If you receive a damaged item or an item you didn't order, please contact our customer service immediately. Provide details and, if possible, photos of the damaged/incorrect item. We'll arrange for a replacement to be sent out or issue a refund, based on your preference.

Feedback & Reviews

How do I leave a review for a product?

Your feedback is invaluable to both us and our community! To leave a review, find the product on our website and scroll to the 'Customer Reviews' section. Click on "Write a Review", rate the product, share your thoughts, and hit submit. We appreciate the time you take to share your experiences and insights.

Can I suggest toys or brands for PlayFaire to stock?

Absolutely! We love hearing from our community. If there's a particular toy or brand you'd love to see in our collection, please reach out via our "Contact" page. While we can't guarantee we'll stock everything, we always consider your suggestions as we continually expand and refine our product range.

Community & Partnerships

Do you collaborate with independent artisans?

Absolutely! At PlayFaire, we believe in celebrating craftsmanship and originality. We're always keen to collaborate with independent artisans who share our vision for sustainable, high-quality toys. If you or someone you know crafts exceptional playthings, feel free to get in touch.

Do you offer bulk purchasing or discounts for educators?

Yes, we do. Recognizing the importance of educators in shaping our children's futures, we offer special discounts for bulk purchases intended for educational settings. Please contact our team for more details on these exclusive educator offers.

Get in touch

Have questions about your order, or a general enquiry?